Sovereign 2000 FAQ's
We have put together a number of frequently asked questions on this page which should cover all your needs. If for some reason you are not able to find the answer please contact by using the Contacts Page.
When cleaning up resin parts a certain amount of dust will be created. Resin dust can be harmful so we recommend the use of a dust mask while performing this task.
Think also of those around you by finding a suitable area to work that is well ventilated.
Take similar precautions with any other substances such as adhesives and paints etc.
NOT FOR CHILDREN.
These kits contain a number of small parts, which may be easily swallowed so please ensure that you keep these out of reach of small children and or animals.
For all UK orders we use the Royal Mail's standard first class service unless requested, and for all non UK orders your items will be sent via standard Air Mail and depending on your region may take several weeks.
TERMS & CONDITIONS OF BUSINESS
REFUND - EXCHANGE
We are happy to refund or exchange any item you wish to return within 14 days of purchase, provided the goods are unused and boxed. Simply indicate on your invoice what you are returning, what you wish to order instead and send the package back to us. For a refund or exchange please get in touch via the Contacts Page. Please remember to ask the post office for a free proof of postage receipt as we regret we are unable to provide refunds for goods that are lost or delayed in the post. Your postage and packaging is non refundable and if you are requesting an exchange you will be charged additional postage.
CANCELLING AN ORDER
If you wish to cancel your order, no problem. We will be happy to refund you once we receive your product back unused and in its original packaging. Please e-mail us at the address on the Contacts Page. Make sure you provide us with your full name and address and order number so we can find your order on our system.
DELIVERY & POSTAGE
All orders are dispatched within 7 working days of receipt of order provided it is in stock. Please feel free to contact our customer service via the details on the Contacts Page. All goods are sent out via the Post Office and an additional p&p charge will be added to your order. If we need to order part of your selection, we will notify you by e-mail.
BY CREDIT CARD
Once you have made your selection simply proceed to the checkout and follow the instructions. Our payment section is fully secure(Supplied by PayPal) so you can rest assured your personal details can only be accessed by us and nobody else. We accept MasterCard, Visa, Visa Delta, Visa Electron, Visa Purchasing, JCB, Switch and Solo. Orders sent outside the UK will be converted to the prevailing rates of your bank on the day of purchase.
Your order and payment details are sent to us across a secure connection that ensures the information you enter is encrypted and they cannot be read or accessed by anyone other than ourselves.
At Sovereign 2000 we fully respect your privacy and at no time will we disclose your details to a third party. The information you provide us is used by us solely to process your order and to communicate with you about products and accessories we think may be of interest to you. If you do not wish us to contact you please let us know and we will remove you from our mailing list.